TCV#2
TCV#2 - Monday, May 11, 2020
Monday, May 11, 2020
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Please review the Troubleshooting and Recommendations prior to contacting support.
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If you are having a broadcast issue, we will send a response as quickly as possible. We will be sending a response to the email you provided.
All other support questions will generally be answered within 24 hours.
Thank You!
Troubleshooting
Our basic recommendations for the best viewer experience:
What are the quick fixes if I'm having issues?!?
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Restart your web browser and only use one open tab. This will fix many issues.
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Make sure your browser is up-to-date with the latest release.
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We STRONGLY recommend using Google Chrome as your browser or browser app. You can download it here: Download Google Chrome
My video is stuttering and stalling!
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Check that your download speed is greater than the recommendations (1.5 Mbps - SD, 4 Mbps - HQ, 8 Mbps - HD).
Test your internet download speed here: Internet Download Speed Test
These tests work by checking your "instant" download speed. However, your download speed WILL fluctuate over time.
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If you are on wifi, switch to hard wire connection, or get very close to the wifi router.
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Disconnect all other devices from the network (especially gaming systems and phones).
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If none of the previous suggestions work, restart all of your network devices (modem, router, switch).
My audio isn't working or is going in and out!
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This happens when your internet is having issues and the audio gets "out-of-sync".
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Refreshing your browser sometimes fixes it, but often the browser needs to be restarted COMPLETELY!
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This problem is a known bug with ALL Apple devices when live streaming.
Can I share my login with someone else?
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No. You can only be logged in on one device at a time. Other logins will be logged out automatically.
For those with ninja skills:
Dive into the Nerd Out section on the help page.